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Effective Date: August, 2024
At DksCart, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be instances where you need to cancel an order or return a product. This Refund Policy outlines the conditions under which refunds will be processed and the steps involved in requesting a refund.
1. Order Cancellations
You may cancel your order anytime before it is shipped. Upon successful cancellation, we will process a refund to your original payment method within 48 hours. To cancel an order, please contact our customer support team as soon as possible.
2. Return Eligibility
If you are not satisfied with your purchase, you may return the product within 10 days from the date of delivery. To be eligible for a return, the following conditions must be met:
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The product must be in its original condition, unused, and undamaged.
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All original packaging, including price tags, labels, and any accessories or parts, must be intact and returned with the product.
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The product must not be washed, worn, or altered in any way.
3. Non-Refundable Conditions
No refund will be issued under the following circumstances:
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Missing Price Tags or Labels: If the product's original price tags or labels are missing, the refund request will be denied.
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Product Damage or Alteration: If the product has been washed, worn, altered, or damaged in any way after delivery, it will not be eligible for a refund.
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Missing Parts or Accessories: If any parts or accessories that came with the product are missing, the refund will not be processed.
4. Refund Process
4.1 Inspection Once we receive your returned product, it will undergo a thorough inspection by our executive to ensure it meets our return eligibility criteria. This process typically takes 3-5 business days.
4.2 Refund Approval If the product passes inspection and is found to be in safe and sound condition, a refund will be approved. We will then initiate the refund to your original payment method within 48 hours of approval.
4.3 Refund Denial If the returned product fails to meet our return eligibility criteria, we will notify you of the denial. In this case, the product will be returned to you, and no refund will be issued.
5. Refund Timeline
Once your refund has been approved, it may take additional time for the amount to reflect in your account, depending on your payment method and bank processing times. Generally, refunds are processed as follows:
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Credit/Debit Cards: 5-7 business days
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Bank Transfers: 7-10 business days
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E-wallets or Online Payment Gateways: 2-5 business days
6. How to Initiate a Return or Refund
To initiate a return or refund, please follow these steps:
1.
Contact Us: Get in touch with our customer support team at dksjpayment@gmail.com or call us at +91 6395378883. Provide your order number, the reason for the return, and any supporting information or images if applicable.
2.
Prepare the Product: Ensure the product meets our return eligibility criteria as mentioned above. Pack it securely with all original packaging, tags, labels, and accessories.
3.
Return the Product: We will provide instructions on how to return the product, either through a scheduled pickup or by mailing it back to our returns address.
4.
Inspection and Refund: Once we receive the product, our executive will inspect it. If approved, your refund will be processed within 48 hours.
7. Exchanges
At this time, DksCart does not offer direct product exchanges. If you wish to exchange a product, you will need to return the original item and place a new order for the desired product.
8. Exceptions
Certain products may be ineligible for return or refund due to hygiene or safety reasons (e.g., intimate apparel, swimwear, etc.). These exceptions will be clearly mentioned in the product description at the time of purchase.
9. Customer Support
If you have any questions or need assistance with your return or refund, please contact our customer support team:
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Email: dksjpayment@gmail.com
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Phone: +91 6395378883
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Website: https://dkscart.com/
10. Changes to This Policy
We may update our Refund Policy from time to time. Any changes will be effective when posted on this page. We encourage you to review this policy periodically.
